Terms and Conditions GB99 – Complete Platform Usage Guide

1. Definitions & Scope of Application

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and gb99 ("Platform", "We"). This Agreement governs all aspects of your use of the website, mobile app, and all services provided under the gb99 brand.

• "Platform" refers to the gb99 website, mobile app, and all related digital services.
• "Member" refers to any individual who has registered a valid account at gb99.
• "Games" refers to all entertainment categories available, including slots, Live Casino, sports betting, and other games.
• "Account Balance" refers to the total credits in a member's account, encompassing real money and eligible bonuses.
• "KYC" (Know Your Customer) refers to the mandatory identity verification process that all members must complete.

These terms apply to all users from Malaysia and other countries permitted to access the gb99 platform. gb99 reserves the right to amend, add to, or modify these terms at any time with appropriate notice to members.

2. Member Eligibility

To register and use gb99 services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and at all times during platform use.
• Having full legal capacity to enter into a binding agreement.
• Not be an employee, director, agent, or close relative of any GB99 staff member.
• Not registering from a region or country where online betting activities are prohibited under local law.
• Not listed on any active self-exclusion program.

3. Account Registration

The gb99 account registration process is straightforward and quick; however, you are required to provide accurate, truthful, and up-to-date information during registration. The information you need to provide includes:

• Full name as shown on your identity card or passport.
• An active email address that is fully owned and controlled by you.
• A valid Malaysian mobile phone number.
• Exact date of birth for age verification.
• A strong and unique password for your gb99 account.

Account Security Responsibilities

You are solely responsible for keeping your login credentials confidential. GB99 recommends that you:

• Using a password that contains a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your password with anyone, including family members.
• Change your password regularly — at least once every three months.
• Contact gb99 customer support immediately if you suspect any suspicious activity on your account.

GB99 will not be held liable for any financial losses or data loss arising from a member's failure to maintain the security of their own account.

4. Deposits & Payments

GB99 supports a variety of deposit methods suited for players in Malaysia, including FPX online banking, Touch 'n Go eWallet, GrabPay, and direct bank transfers. All deposits are processed within minutes and credited to your account automatically.

Deposit Limit

• Minimum deposit: RM 10 per transaction.
• Maximum daily deposit: subject to your account level and the payment method used.
• All deposits must be made using a payment method registered in the member's own name.

Deposit Restriction

• Making deposits using a credit card or bank account that does not belong to you is strictly prohibited.
• Making deposits on behalf of others or accepting deposits from third parties is strictly prohibited.
• GB99 reserves the right to reject or return any deposit suspected of involving money laundering activity.

5. Withdrawals

GB99 processes withdrawal requests quickly and efficiently. However, certain procedures and conditions must be met to ensure a smooth and secure withdrawal process.

Withdrawal Procedure

• KYC identity verification must be completed before the first withdrawal is processed.
• Minimum withdrawal is RM 30 per request.
• Withdrawals may only be made to a bank account or eWallet registered in the member's name.
• Standard processing time is between 3 and 10 minutes for regular requests.

Bonus Withdrawal

Winnings earned from bonus funds may only be withdrawn after the associated wagering requirement has been fully met. Wagering requirements vary by bonus type and will be clearly stated in each promotion's terms.

6. Bonuses & Promotions

GB99 offers a wide range of bonuses and promotions designed to enhance your gaming experience. All bonuses are subject to specific terms and rules set for each promotion.

General Bonus Principles

• Each bonus may only be claimed once unless stated otherwise in the promotion's terms.
• Bonuses may not be transferred, sold, or directly converted to cash without fulfilling the wagering requirements.
• GB99 reserves the right to cancel any bonus claimed through fraudulent means or through unauthorised exploitation of the system.
• Any attempt to abuse promotions — including the use of multiple accounts — will result in the cancellation of all bonuses and account closure.

Wagering Requirement

A wagering requirement is the total amount you need to wager before winnings from a bonus can be withdrawn. For example, a RM 50 bonus with a 20x wagering requirement means you must place a total of RM 1,000 in bets before a withdrawal is permitted. The specific requirements for each promotion will be clearly stated on the relevant promotion page.

7. Game Rules

All games available at gb99 are operated in accordance with the rules set by their respective game providers. gb99 fully supports the principles of fair and transparent gameplay.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a verified technical failure confirmed by the system.
• In the event of a technical disruption during gameplay, gb99 will resolve the issue based on valid system records.
• Bets placed during a known technical disruption will not be honoured and will be returned to the member's balance.
• GB99 reserves the right to void any rounds or games affected by confirmed technical errors.
• All games use an independently audited RNG (Random Number Generator) to ensure full fairness and randomness.

8. Accepted Member Conduct

GB99 expects all members to behave responsibly, respectfully, and honestly in all interactions on the platform. The following conduct is strictly prohibited:

• Using automated software, bots, scripts, or any technical method to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using abusive language, threats, or harassment toward staff or other players.
• Making false claims about gb99 games or services on public platforms.
• Attempting to access another member's account without authorisation.
• Engaging in any illegal activity related to the gb99 platform.

9. Personal Data Protection

GB99 is fully committed to protecting members' personal data in accordance with international data protection standards. Your personal information is collected and processed solely for platform operations and identity verification purposes.

• Your personal data will not be sold, rented, or shared with third parties without your explicit consent.
• All data is stored using 256-bit SSL encryption and industry-standard security measures.
• You have the right to request access to your personal data or to request its deletion in accordance with the applicable privacy policy.
• GB99 may disclose personal information to the relevant authorities if required by law.

For more information on how gb99 handles your personal data, please refer to Privacy Policy our complete policy.

10. Limitation of Liability

GB99 provides its platform and services on an "as-is" basis and makes no guarantee that the platform will be entirely free from interruptions, errors, or technical faults at all times.

• GB99 is not liable for any indirect, consequential, or incidental losses arising from the use of the platform.
• Gb99's maximum total liability to any member under any circumstances is limited to the value of deposits made within the 30 days preceding the claim.
• GB99 is not responsible for losses arising from internet connectivity failures, third-party service provider outages, or circumstances beyond GB99's control.
• Members agree not to pursue any legal claims against GB99 regarding outcomes of fair and legitimate gameplay.

11. Account Closure & Termination

Members may request account closure at any time by contacting GB99's customer support team. Voluntary account closure requests will be processed within 48 hours.

Account Closure by gb99

GB99 reserves the right to terminate or suspend any member's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Confirmation that the member is under 18 years of age.
• Suspected or confirmed fraudulent activity, money laundering, or any illegal activities.
• Multiple account ownership.
• Failure to complete the KYC process within the stipulated timeframe.

If an account is closed for legitimate reasons and not as a result of a violation, any remaining real-money balance (excluding bonuses) in the account will be returned to the member once the verification process is complete.

12. Amendments to Terms and Applicable Law

GB99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the GB99 website.

• Members will be notified of material changes via email or in-platform notifications.
• Continued use of the platform after an amendment is published constitutes acceptance of the new terms.
• If you do not agree with the amendments, you have the right to close your account before the amendment takes effect.

These Terms and Conditions are governed by applicable law, and any disputes shall be resolved through valid arbitration proceedings. gb99 is committed to resolving all issues in a fair, transparent, and member-friendly manner.