At gb99, the fun of playing only means something when it is done in a healthy and controlled way. We provide a range of tools, resources, and support to ensure every member can enjoy their gaming experience without it affecting their daily life.
We don't just provide a gaming platform — we also make sure you have all the tools needed to stay in control.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is set, it cannot be increased immediately — giving you time to think clearly.
You can set a time limit for each gaming session. Once the time is up, the gb99 platform will automatically remind you to take a break and reassess.
Need a break? Use the game break feature to temporarily pause your account activity — from 24 hours up to 30 days — without permanently closing your account.
If you feel that gaming is already affecting your life, use the self-exclusion option. Your account will be fully blocked for the period you choose, from six months to permanently.
Review your complete gaming activity and transaction history at any time. Awareness of your gaming patterns is the first step to staying responsible.
The gb99 support team is ready to listen and assist you at any time. We are trained to provide responsible gaming guidance with full empathy and without judgement.
Responsible gaming means playing mindfully — knowing your limits, understanding the risks involved, and making smart decisions about the time and money you invest in betting activities. For gb99, this is not just a slogan. It is a genuine commitment reinforced through our platform's policies, tools, and culture.
Online gaming should be a source of entertainment, not stress. Many users in Malaysia use betting platforms as a way to unwind after a long day — and that is exactly how it should be. Problems only arise when gaming starts to control you, rather than you controlling the game.
Gb99 believes that with the right education, the right tools, and ongoing support, every member can maintain a healthy balance between entertainment and responsibility. Our platform is designed not only to deliver the best gaming experience, but also to ensure that experience remains positive and in control at all times.
Remember: Gaming is entertainment, not a source of steady income. Always set a budget before playing and never play with money you cannot afford to lose.
The entire gb99 platform is built on four core principles that ensure every aspect of your gaming experience is safe, fair, and responsible:
Gb99 is committed to providing clear and accurate information about all our games — including return-to-player (RTP) percentages, game mechanics, and associated risks. We never withhold important information from our members.
You always have full control over your account and gaming activity. From deposit limits to self-exclusion, all control tools are accessible directly from your account settings without needing to contact customer support.
Gb99 performs strict age verification during registration and ongoing checks to ensure our platform is not accessed by minors or individuals who have applied for self-exclusion. This includes the use of the latest KYC technology for accurate identity verification.
We understand that some members may need help managing their gaming habits. gb99's trained customer support team is ready to assist at any time, and we also work with responsible gambling support organisations to ensure members receive professional help when needed.
All gb99 self-control tools activate instantly when you set them. Deposit limit reductions take effect immediately, while increases take up to 72 hours to process — a safety measure we have carefully designed to protect you.
Gambling problems often develop gradually and can be difficult to detect in the early stages. Recognise these signs in yourself or a loved one before things get more serious:
Frequently borrowing money or selling assets to fund betting activity.
Continuing to play in hopes of recovering lost money, resulting in even greater losses.
Lying to family members or friends about how much time and money you have spent playing.
Gaming begins to interfere with work, family relationships, or daily financial responsibilities.
Feeling uncomfortable or restless when trying to cut down or stop wagering activity.
Needing to continually increase the amount wagered to achieve the same level of excitement.
If you recognise two or more of the above signs in yourself, we encourage you to use gb99's self-control tools or contact our support team immediately. The sooner you act, the easier it is to regain control.
Gb99 provides a comprehensive set of self-control tools, all accessible directly from your account. Here are all the available tools to help you play more responsibly:
Set the maximum amount you can deposit within a daily, weekly, or monthly period.
Set a maximum loss limit per session, day, or week to protect your budget.
Control how long you can play in a single session to prevent gaming from going on too long.
A temporary break from 24 hours to 30 days to give yourself space and time to rest.
Fully block your account for an extended period if you need more serious support.
Receive automatic notifications when you are approaching a limit you have set for yourself.
Using gb99's self-control tools is simple and can be done in just a few minutes. Follow these steps:
Access your account via the gb99 website or mobile app. Always log in using the correct credentials to keep your account secure.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select from the list of available control tools — deposit limits, loss limits, session time limits, game breaks, or self-exclusion — based on your current needs.
Enter an appropriate amount or time period for your chosen limit. The gb99 system will ensure the limit you set is reasonable and realistic.
Review your settings and click "Confirm". The limits you have set will take effect immediately. You will receive a confirmation email as your personal record.
If you experience any difficulty using the self-control tools, do not hesitate to contact the gb99 customer support team via live chat. We are ready to guide you through every step personally.
Gb99 takes child protection responsibilities extremely seriously. Our platform is for individuals aged 18 and above only, without exception. We implement multiple layers of protection to ensure children and teenagers cannot access our platform.
If you have children at home, we recommend the following additional steps to ensure they cannot access online betting platforms:
If you suspect a child has registered or is using an account on gb99, please contact our customer support immediately. We will investigate and take swift action to ensure their safety.
Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with a gambling problem, professional support resources are available in Malaysia. gb99 encourages all members to make use of these resources without shame or hesitation.
The gb99 customer support team is trained to listen with empathy and connect you with the right help resources. We understand that every situation is different, and we will help you find the approach that works best for your circumstances.
In addition to gb99's internal support, we encourage you to seek advice from a professional counsellor or mental health expert experienced in handling addiction issues. The first step is often the hardest — but it is the most important one.
Gb99 is committed to supporting your recovery journey. Your account can be temporarily or permanently blocked at any time upon your request — no reason or justification required.